We sell responsibly. Every decision favours patient safety, legality, and clarity.
Principles
-
Do no harm: we decline orders that raise safety or misuse concerns.
-
Transparency: plain-English information, accurate labels, no exaggerated claims.
-
Accountability: auditable sourcing, batch tracking, and clear complaints routes.
Customer Safeguards
-
Needs & risk check: brief questionnaire and follow-up when something isn’t clear.
-
Education first: dosing frameworks, storage, disposal, and expected effects explained before purchase.
-
Ongoing support: pharmacist access for practical medicine information.
Quality & Supply
-
Authorised wholesalers only; batch/LOT and expiry recorded on your invoice.
-
Cold-chain maintained 2–8 °C with monitored packaging; temperature reports available.
-
Tamper-evident packs; we replace confirmed damage or excursions.
Compliance & Verification
-
KYC/age checks for high-risk orders.
-
Zero tolerance for diversion, resale, or illegal use.
-
Marketing and content align with UK guidance and avoid misleading health claims.
Privacy
-
Minimal data collection, strict access controls, and secure payment processing.
When We Refuse
-
Suspicion of misuse, unverifiable identity/address, abnormal order patterns, or requests that conflict with law or safety.
Your Responsibilities
-
Read product information, store at 2–8 °C, use sharps bins, and report issues promptly.
Information provided is educational and not a substitute for professional medical advice.